Professional Overview
Results-driven Property Management and Operations professional with over 14 years of experience leading high-volume portfolios, optimizing operations, and delivering exceptional tenant and client experiences. Proven ability to manage large-scale residential assets, supervise cross-functional teams, and streamline processes to drive efficiency and growth. Bilingual in English and Spanish, with a strong foundation in financial oversight, lease administration, and client relations.

Core Skills & Expertise

• Property & Portfolio Management (Residential & Section 8 Housing)

• Team Leadership & Staff Supervision

• Tenant & Vendor Relations

• Financial Reporting & Budget Oversight

• Lease Administration & Compliance

• Loan Processing & Real Estate Transactions

• Operations Management & Process Optimization

• Customer Service Excellence

• Bilingual Communication (English & Spanish)

• Systems: AppFolio, Property Meld, DocuSign, Payment Platforms (NMI, Authorize.net, Payment Hub)

Professional Background
A well-rounded career across property management, finance, and operations:

• Manager | Bank Investments
  Oversaw a 700-unit residential portfolio, including Section 8 housing, while leading a team of 12 employees across maintenance and operations. Managed tenant relations, coordinated remodeling projects, and ensured seamless day-to-day property performance.

• Property Management Specialist | Russ Property Management
  Managed lease agreements, tenant communication, rent collection, and vendor coordination, while handling financial deposits and reporting.

• HOA Assistant Manager | Vitco Properties
  Supported HOA operations, including meeting preparation, reporting, vendor management, and property maintenance oversight.

• Property Operations | RPM Acadia
  Managed leases, renewals, vacancy tracking, and payment processing within AppFolio, delivering high-level service to both tenants and property owners.

• Loan Processor | City Lending
  Processed mortgage applications and ensured accurate documentation and compliance throughout the lending process.

• Real Estate & Loan Consultant | Tepa Mortgage & Realty
  Advised clients on financing, refinancing, and real estate transactions, combining financial expertise with client-focused service.

Tools & Technologies

• AppFolio & Property Meld

• Microsoft Office Suite

• DocuSign

• Payment Processing Platforms (NMI, Authorize.net, Payment Hub)

• Lease & Property Management Systems

Education & Certifications

• MBA – Ashford University

• BBA – Brigham Young University

• Postgraduate Degree in Business Taxation – CETAE

• Licensed Real Estate Agent – California

• CPA Tax Preparation Certification – California

• Teaching Credential (ASL Specialization)

Why Choose Me?
I bring a rare combination of operational leadership, property management expertise, and financial acumen. My experience managing large portfolios and leading teams allows me to step in and create immediate impact—improving efficiency, strengthening tenant satisfaction, and ensuring operational excellence. I don’t just manage properties; I optimize performance, mitigate risk, and drive long-term value for the organization.