Certified
Yader
B
Customer Service Representative
Customer Service
Assistant
Sales
DISC Profile:
DC – challenge, results, accuracy
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
Experienced and highly adaptable bilingual customer service representative with over a decade of experience in customer care, intake support, and administrative services across various industries including legal, healthcare, and technology. Recognized for exceptional communication skills in both English and Spanish, with a proven track record of managing client inquiries, processing payments, handling sensitive records, and providing high-quality customer experiences. Capable of working in high-volume environments while maintaining accuracy, professionalism, and client satisfaction.
Core Skills & Expertise
Customer Relationship Management
Intake Coordination & Data Entry
Call Handling (Inbound/Outbound)
Soft Sales & Upselling
Legal Intake & Documentation
Payment Processing
Multitasking & Prioritization
Bilingual Communication (English & Spanish)
Active Listening & Empathy
Remote/Virtual Work Adaptability
Tools & Technology
CRM Systems (various internal platforms)
Microsoft Office Suite (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Gmail)
VoIP Phone Systems & Live Chat Platforms
Email and Chat Support Tools
Online Legal & Medical Record Portals
Order Tracking & Logistics Platforms
Softphone & Appointment Scheduling Tools
Why Choose Me?
I bring not only experience but also reliability, discipline, and a consistent drive to exceed expectations. I thrive in environments that require clear communication, quick learning, and attention to detail. Whether it’s helping a client resolve a concern, supporting a legal team with accurate case data, or processing high volumes of customer requests, I approach every task with a solution-focused mindset. My bilingual fluency allows me to bridge communication gaps and offer value in culturally diverse settings. I am committed to growing with an organization that values integrity, initiative, and excellent service.