Certified

Yader

B

Customer Service Representative
Customer Service
Assistant
Sales

DISC Profile:

DC – challenge, results, accuracy

Nicaragua

|

CST

Full Time

Speaks
|
English
Spanish
Voice Recording

0:00/1:34

Biography

Professional Overview

Experienced and highly adaptable bilingual customer service representative with over a decade of experience in customer care, intake support, and administrative services across various industries including legal, healthcare, and technology. Recognized for exceptional communication skills in both English and Spanish, with a proven track record of managing client inquiries, processing payments, handling sensitive records, and providing high-quality customer experiences. Capable of working in high-volume environments while maintaining accuracy, professionalism, and client satisfaction.

Core Skills & Expertise

  • Customer Relationship Management

  • Intake Coordination & Data Entry

  • Call Handling (Inbound/Outbound)

  • Soft Sales & Upselling

  • Legal Intake & Documentation

  • Payment Processing

  • Multitasking & Prioritization

  • Bilingual Communication (English & Spanish)

  • Active Listening & Empathy

  • Remote/Virtual Work Adaptability

Tools & Technology

  • CRM Systems (various internal platforms)

  • Microsoft Office Suite (Word, Excel, Outlook)

  • Google Workspace (Docs, Sheets, Gmail)

  • VoIP Phone Systems & Live Chat Platforms

  • Email and Chat Support Tools

  • Online Legal & Medical Record Portals

  • Order Tracking & Logistics Platforms

  • Softphone & Appointment Scheduling Tools

Why Choose Me?

I bring not only experience but also reliability, discipline, and a consistent drive to exceed expectations. I thrive in environments that require clear communication, quick learning, and attention to detail. Whether it’s helping a client resolve a concern, supporting a legal team with accurate case data, or processing high volumes of customer requests, I approach every task with a solution-focused mindset. My bilingual fluency allows me to bridge communication gaps and offer value in culturally diverse settings. I am committed to growing with an organization that values integrity, initiative, and excellent service.