Professional Overview

Experienced and highly adaptable bilingual customer service representative with over a decade of experience in customer care, intake support, and administrative services across various industries including legal, healthcare, and technology. Recognized for exceptional communication skills in both English and Spanish, with a proven track record of managing client inquiries, processing payments, handling sensitive records, and providing high-quality customer experiences. Capable of working in high-volume environments while maintaining accuracy, professionalism, and client satisfaction.

Core Skills & Expertise

• Customer Relationship Management

• Intake Coordination & Data Entry

• Call Handling (Inbound/Outbound)

• Soft Sales & Upselling

• Legal Intake & Documentation

• Payment Processing

• Multitasking & Prioritization

• Bilingual Communication (English & Spanish)

• Active Listening & Empathy

• Remote/Virtual Work Adaptability

Tools & Technology

• CRM Systems (various internal platforms)

• Microsoft Office Suite (Word, Excel, Outlook)

• Google Workspace (Docs, Sheets, Gmail)

• VoIP Phone Systems & Live Chat Platforms

• Email and Chat Support Tools

• Online Legal & Medical Record Portals

• Order Tracking & Logistics Platforms

• Softphone & Appointment Scheduling Tools

Why Choose Me?

I bring not only experience but also reliability, discipline, and a consistent drive to exceed expectations. I thrive in environments that require clear communication, quick learning, and attention to detail. Whether it’s helping a client resolve a concern, supporting a legal team with accurate case data, or processing high volumes of customer requests, I approach every task with a solution-focused mindset. My bilingual fluency allows me to bridge communication gaps and offer value in culturally diverse settings. I am committed to growing with an organization that values integrity, initiative, and excellent service.