Professional Overview

Xavier Ruiz is an experienced customer service leader with a strong track record in team supervision, client support, and process improvement. Having progressed from an email agent to a supervisor at Concentrix and later enhancing service workflows as a freelancer, Xavier brings valuable leadership, communication, and problem-solving skills. Their goal is to transition into a business manager role where they can apply their time management and team coordination expertise within a more strategic, marketing-driven environment.

Core Skills and Expertise

• Customer Service & Client Retention

• Leadership & Team Development

• Process Optimization

• Conflict Resolution

• Time & Task Management

• Emotional Intelligence & Active Listening

Tools & Technologies

• CRM Systems

• Email Support Platforms

• Task & Schedule Coordination Tools

• Communication & Escalation Handling Tools

Why Choose Me?
I’m a fast learner, a natural leader, and an empathetic communicator. My goal is to align with a company that values efficiency, collaboration, and growth. I’m excited to bring my energy, organization, and people skills to a team like Power Placing, where I can contribute meaningfully while continuing to grow professionally and personally.