Professional Overview

With over nine years of experience in the BPO industry, I have developed a strong foundation in customer service, administrative support, interpretation, and team leadership. I have worked for top-tier call centers in Nicaragua as well as remotely for U.S.-based companies, consistently delivering high-quality results in diverse and multicultural environments. My ability to adapt quickly, manage multiple priorities, and communicate effectively has allowed me to thrive across different roles and industries. I bring a commitment to excellence, a proactive mindset, and a results-oriented approach to every project I take on.

Core Skills and Expertise

• Customer Service and Client Support

• Administrative Assistance and Scheduling

• Appointment Setting and Calendar Management

• Medical and Business Interpretation

• Debt Collection and Payment Negotiation

• Team Coaching and Performance Monitoring

• Verbal and Written Communication (English and Spanish)

• Time Management and Task Prioritization

• Multitasking in High-Pressure Environments

• Rapid Adaptation to New Tools and Processes

Tools and Technology

• Google Workspace (Docs, Sheets, Calendar)

• Microsoft Office Suite (Word, Excel, Outlook)

• CRM Systems (Salesforce, HubSpot, Zoho – experience varies by client)

• Zoom, Google Meet, Microsoft Teams

• Call center software and VOIP tools

• Interpretation platforms and ticketing systems

Why Choose Me?

I bring a professional, client-first approach backed by nearly a decade of hands-on experience in high-demand roles. Whether it's coordinating schedules, providing accurate interpretation, resolving customer concerns, or leading a team to meet KPIs, I consistently deliver with precision, accountability, and integrity. I am reliable, bilingual, tech-savvy, and highly adaptable, making me a strong asset for any team in need of a skilled and committed virtual assistant.