Professional Overview

Bilingual (Spanish–English) Customer Service and Administrative Professional with over 7 years of experience supporting customer-facing operations, appointment setting, quality control, and remote teams across the real estate, healthcare, insurance, and housing sectors. Highly organized, proactive, and service-oriented, with strong experience handling inbound and outbound calls, CRM updates, lead management, and client communications for U.S.-based companies. Known for excellent follow-up, attention to detail, and delivering high-quality customer experiences in fast-paced, remote environments.

Core Skills & Expertise

• Customer Service & Client Support – Professional phone, chat, and email assistance

• Inbound & Outbound Call Handling – High-volume calls with accuracy and empathy

• Appointment Setting & Scheduling – Qualifying leads and coordinating follow-ups

• CRM & Lead Management – Updating records, tracking interactions, and pipelines

• Account Verification & Activation – Guiding customers through onboarding processes

• Quality Control & Call Auditing – Reviewing calls for compliance and accuracy

• Administrative Support – Documentation, reporting, and data entry

• Customer Retention & Satisfaction – Issue resolution and relationship building

• Remote Operations Support – Supporting U.S.-based teams across time zones

• Bilingual Communication – Fluent in English and Spanish

• Attention to Detail – Accurate information gathering and system updates

• Time Management – Managing multiple tasks and priorities efficiently

Tools & Technology

• CRM & Customer Platforms: Customer support systems, lead tracking tools

• Administrative Tools: Microsoft Word, Excel, and Office Suite

• Communication: Phone systems, email, live chat support

• Reporting & Documentation: Spreadsheets, call notes, and quality reports

Why Choose Me?

I bring reliability, strong communication skills, and a customer-first mindset to every role. My experience supporting U.S.-based companies remotely has strengthened my ability to handle sensitive conversations, follow structured processes, and ensure no detail is missed. I take pride in delivering professional, empathetic service while maintaining accuracy and efficiency. My goal is always to support teams by improving customer satisfaction, maintaining high-quality standards, and contributing to smooth, well-organized operations.