Professional Overview

Detail-oriented and empathetic customer service professional with over 2 years of experience in high-volume call centers. Valeria specializes in resolving issues swiftly and calmly, even under pressure. She is highly skilled in managing inbound calls, de-escalating situations, and providing clear guidance to customers. Passionate about delivering memorable service and building customer loyalty, Amanda is seeking to grow in a values-driven organization.

Core Skills and Expertise

Customer Support & Escalation Handling
Inbound Call Resolution
Empathetic Communication
Multitasking in High-Volume Settings
Conflict De-escalation
Time Management & Customer Follow-Up

Tools and Technologies

CRM Platforms (e.g., Zendesk)
Call Logging & Ticketing Systems
Email & Chat Support Tools
Microsoft Office (Word, Excel)

Why Choose Me?

I bring a calm, focused energy to every customer interaction and thrive in fast-paced environments. My strength lies in de-escalating concerns and turning complaints into positive experiences. I take ownership of every issue and follow through to resolution, ensuring each customer feels valued and understood.