Professional Overview

I am a dedicated Industrial Engineer with a strong commitment to continuous self-improvement and professional growth. With experience in bilingual customer service and process optimization, I have developed strong problem-solving, communication, and teamwork skills in fast-paced environments.

I thrive on learning new concepts and applying my knowledge to enhance efficiency and innovation. My passion for technology, combined with my ability to adapt and collaborate, allows me to contribute effectively to any organization.

Core Skills & Expertise

• Customer Service & Support – Managing client interactions, resolving inquiries, and ensuring satisfaction.

• Process Optimization – Applying industrial engineering principles to improve workflows and efficiency.

• Bilingual Communication – Providing support in both Spanish and English (B2 level).

• Technical Proficiency – Skilled in Microsoft Office, video editing, and social media management.

• Team Collaboration – Demonstrating empathy, active listening, and teamwork in professional settings.

Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Video Editing Software (Filmora, Sony Vegas Pro)

• Social Media Platforms (Facebook, Instagram, Twitter, YouTube, Discord, Twitch)

Education & Certifications

• Bachelor of Science in Industrial Engineering – UNICA, Managua, Nicaragua (2019 – 2024)

• ISO 9001 Regulation Applied to Industries – UNICA, Managua (2024)

• English Applied to Call Centers – Keiser, Managua (2020 – 2021)

Languages

Spanish (Fluent) | English (B2)

Why Choose Me?

"I am a results-driven professional who values continuous learning and teamwork. My ability to adapt, problem-solve, and communicate effectively makes me an asset in any workplace. I am committed to growing alongside an organization that values innovation and collaboration."