Professional Overview

Detail-oriented and bilingual Operations and Quality Professional with over 5 years of experience driving excellence across QA, data management, and client success. Adept at leading cross-functional teams, optimizing workflows, and ensuring service quality in fast-paced, remote-first environments. Skilled in executive reporting, stakeholder communication, and strategic problem-solving. Passionate about continuous improvement and delivering scalable operational solutions that enhance performance, efficiency, and customer satisfaction.

Core Skills & Expertise

• Operational Strategy & Workflow Optimization

• Quality Assurance & Data Accuracy

• Executive-Level Reporting & Documentation

• Client Success & Escalation Management

• Cross-Functional Collaboration

• Process Development & SOP Creation

• Business Intelligence & Performance Analysis

• Leadership & Team Coordination

• Effective Communication & Stakeholder Relations

• Bilingual (English / Spanish)

Tools & Technology

• Productivity Suites: Microsoft Office 365, Google Workspace

• Project Management: Jira, Trello, Asana

• CRM Systems: Salesforce, HubSpot, Bloom Growth™ Platform

• Data & Reporting: Excel, Data Dashboards, QA Testing Tools

Why Choose Me?

I bring a blend of strategic thinking, analytical precision, and leadership that ensures both operational efficiency and exceptional client outcomes. My experience managing quality and data operations across global SaaS platforms has strengthened my ability to build sustainable systems and lead remote teams with clarity and accountability. I’m committed to driving measurable improvements, empowering teams, and maintaining the highest standards of excellence in every project I lead.