Professional Overview

With over 15 years of progressive experience in customer service, sales, and leadership across multiple industries including construction, aviation, retail, telecommunications, and SaaS, I bring a strong commitment to delivering exceptional customer experiences and driving team success. Starting in frontline roles such as cashier and reservation specialist, I have steadily advanced into supervisory and management positions due to my dedication and outstanding performance. Currently, as a Customer Success Manager, I focus on helping clients onboard smoothly, providing demos and follow-ups, and ensuring they receive tailored solutions to maximize satisfaction and retention.

Core Skills and Expertise

• Customer Relationship Management and Support

• Sales Team Leadership and Supervision

• Complaint Handling and Conflict Resolution

• Lead Conversion and Customer Retention

• Time Management and Teamwork

• Bilingual Communication (English and Spanish)

Tools and Technology

• CRM software for customer tracking and communication

• Online sales platforms and order tracking systems

• Communication tools for demos, follow-ups, and customer engagement

Why Choose Me?

I bring a proven track record of driving results through leadership, empathy, and attention to customer needs. My experience managing teams and handling complex client interactions enables me to deliver consistent, high-quality service that builds trust and loyalty. I am proactive, adaptable, and committed to continuous improvement, making me a valuable asset for any organization focused on growth and customer success.