Professional Overview

An experienced BPO professional with a career progression from customer service representative to operations manager, supporting well-known companies across multiple verticals. I bring strong operational, quality assurance, and team management skills, combined with a passion for organization and efficiency. Seeking a remote role, I aim to leverage my experience for professional growth and stability while continuing to develop my technical and managerial abilities.

Core Skills and Expertise

• BPO Operations Management: Experienced in overseeing teams, optimizing processes, and ensuring quality assurance.

• Customer Service: Strong background in managing client interactions and resolving issues effectively.

• Organizational & Time Management: Skilled in using agendas, calendars, and color-coding to prioritize tasks and maintain productivity.

• Team Leadership: Proven ability to guide and support teams, ensuring smooth workflow and goal achievement.

• Software Proficiency: Comfortable with PowerPoint and Excel, actively improving advanced Excel skills.

• Adaptability: Energetic and proactive, seeking additional tasks to maximize contribution and efficiency.

Tools & Technologies

• Microsoft Office Suite: PowerPoint, Excel, Word

• Task Management: Calendars, agendas, and digital planning tools for organization

• Communication Tools: Email, messaging, and team collaboration platforms

Why Choose Me?

I offer a decade of BPO experience, progressing from frontline customer service to leadership in operations and quality assurance. My organizational skills, proactive approach, and technical proficiency allow me to deliver high-quality results in remote and dynamic environments. I am committed to professional growth, continuous learning, and contributing effectively to company success.