Professional Overview

Motivated professional with a degree in Business Administration specializing in International Business. With a strong background in customer service, retention, and lead generation, I bring a proven ability to enhance client satisfaction, implement recovery strategies, and drive business growth. My commitment to excellence, paired with adaptability and a results-oriented mindset, ensures success in any dynamic and fast-paced environment.

Core Skills and Expertise

• Customer Retention Strategies: Expertise in retaining clients, increasing loyalty, and reducing churn.

• Sales and Lead Generation: Skilled in identifying prospects, building brand awareness, and utilizing sales techniques to boost revenue.

• Problem Solving: Analytical mindset with the ability to evaluate customer feedback and implement practical solutions.

• Communication and Negotiation: Strong interpersonal skills for managing client relationships and closing deals.

• Organizational Proficiency: Adept at managing records, processing orders, and ensuring seamless operational workflows.

Tools & Technologies

• CRM Platforms: Salesforce, Zendesk

• Productivity Tools: Microsoft Office Suite (Excel, Word, PowerPoint)

• Communication Platforms: Slack, Zoom, Google Workspace

• Digital Marketing Tools: Social Media Management and Campaign Analytics

• Reporting Tools: Spreadsheets, Data Analysis

Why Choose Me?

I am a dedicated professional with a proven track record in customer service, retention, and lead generation. My ability to adapt quickly, coupled with excellent problem-solving skills, ensures I can excel in any role. I bring a client-focused mindset, strong communication skills, and a results-driven approach to every task, making me a valuable asset to any team. With experience in remote roles, I am proficient in leveraging technology and tools to achieve organizational goals and foster long-term success.