Professional Overview

I am a proactive, bilingual (English/Spanish), and detail-oriented Operations Specialist with a proven track record of streamlining workflows, managing complex logistics, and maximizing efficiency across facilities, tech infrastructure, and administrative pipelines. I bring a highly structured, data-driven approach to daily operations—combining systematic problem-solving with rigorous process execution to eliminate bottlenecks, control budgets, and ensure seamless organizational performance.

Core Skills & Expertise

• Operational Workflow Optimization: Designing and executing structured processes to handle high-volume workflows, reduce turnaround times, and eliminate operational redundancies.

• Facilities & Asset Operations: Overseeing physical asset management, safety compliance, and preventive maintenance tracking for large-scale and diverse property portfolios.

• Logistics & Vendor Management: Sourcing, auditing, and coordinating multi-trade contractor networks to ensure high-quality service delivery, cost-efficiency, and strict timeline adherence.

• Data Tracking & Administrative Operations: Managing complex calendar systems, client data pipelines, invoicing tracking, and regulatory documentation under tight compliance guidelines (such as HIPAA and local municipal codes).

• Technical Infrastructure Coordination: Deploying software tools, auditing system configurations, and managing cloud-based CRM environments to support underlying business operations.

Tools & Technology

• Operational & CRM Platforms: AppFolio, Zoho, Lawcus, GoHighLevel, Decision Vault, Canopy, Pixie.

• Infrastructure & IT Systems: Microsoft Azure (Fundamentals Certified), Exchange Server, Windows, Intune, Surface hardware, Open Dental.

• Data Management & Productivity: Microsoft Excel (advanced tracking, reporting, and invoices), Microsoft Office Suite, and specialized billing/compliance portals.

Professional Experience

Maintenance Coordinator | Paramount Properties

Directed daily logistics, property turnarounds, and facility operations across a diverse real estate portfolio utilizing AppFolio. Engineered and executed preventive maintenance frameworks, managed complex repair pipelines, negotiated vendor service contracts, and conducted rigorous compliance audits to mitigate risk and resolve municipal and HOA violations.

Intake Specialist / Virtual Assistant | Alexander Gill

Streamlined the firm’s administrative and intake operations by structuring an efficient data-ingestion pipeline within Lawcus. Managed high-level resource scheduling, audited critical client documentation, assisted with document lifecycle management for legal materials under supervision, and coordinated digital client-acquisition campaigns.

Technical Support Specialist | Concentrix Microsoft

Managed IT infrastructure and system availability operations for enterprise Microsoft Exchange environments. Guided corporate systems administrators through deployment workflows, user access configuration, performance tuning, and the execution of high-availability and disaster recovery protocols.

Appointment Setter Sales | Miami Health Care

Optimized the business development pipeline by implementing a rigorous lead-scoring and data-qualification dynamic. Managed calendar coordination, analyzed client resource constraints (budgets and timelines), and established streamlined follow-up processes to improve conversion rates.

Technical & Customer Support Specialist | Concentrix / Foundever

Supervised back-office transactions, software setups, and billing audits within high-security environments. Managed high-volume data-processing and reporting operations while ensuring absolute compliance with federal HIPAA regulations and corporate data privacy standards.

Why Choose Me?

I don’t just monitor processes—I build the structure that allows businesses to scale efficiently. My unique capability to bridge physical asset operations with complex digital infrastructure allows me to resolve bottlenecks from both a logistical and tech-driven perspective. Bilingual and adaptable, I bring the organization, discipline, and execution needed to reduce overhead, mitigate risk, and keep daily operations running smoothly.