Professional Overview

I am a customer service and collections specialist with over six years of experience in email-based support, issue resolution, and payment recovery in fast-paced environments. I have developed a strong ability to handle sensitive customer interactions with professionalism and care, ensuring both satisfaction and compliance. My background includes managing high volumes of customer inquiries via email and chat, resolving billing issues, and providing clear, solution-oriented communication. I bring patience, accuracy, and a customer-first mindset to every task I handle.

Core Skills and Expertise

Customer service and support (email, chat, and phone)
Collections and payment follow-ups
Billing issue resolution and account management
Written communication and documentation
Time-sensitive case handling and multitasking
Dispute handling and customer retention
Empathy, problem-solving, and de-escalation
Team collaboration and workflow coordination

Tools and Technology

CRM systems: Salesforce, Zendesk
Microsoft Office Suite
Email management platforms and ticketing systems
Billing and collections software

Why Choose Me?

I offer a strong background in both service and collections, blending clear communication with a commitment to client satisfaction. I am detail-oriented, fluent in English, and skilled at managing complex inquiries with accuracy and professionalism. My ability to communicate effectively through written channels makes me an asset to any team seeking reliability, empathy, and a customer-focused approach. I am ready to contribute to service excellence and ensure timely, effective resolution of customer concerns.