Professional Overview

Experienced Customer Service and Client Support Professional with a diverse background across call centers, hospitality, medical interpretation, and technical support roles. Since 2016, Roy has developed strong multitasking, communication, and problem-solving abilities, with a proven track record in complaint resolution, escalation handling, and service excellence. Bilingual and highly adaptable, Roy is committed to providing quality support and is now seeking to grow professionally in a remote environment with a forward-thinking company.

Core Skills & Expertise

Customer Service & Client Retention
Technical Support & Troubleshooting
Medical Interpretation (English/Spanish)
Complaint Handling & Conflict Resolution
Multitasking in Fast-Paced Environments
Account Verification & Data Accuracy
Escalation Management & Supervisor Coordination
Call Center Operations
Hospitality & Guest Services
Remote Work Readiness & Reliability

Tools & Technology

Call Center Platforms & CRM Systems (unspecified)
Phone, Chat & Email Support Tools
Account Lookup & Verification Systems
Scheduling & Remote Collaboration Tools

Why Choose Me?

With nearly a decade of customer-facing experience across industries and cultures, I understand what it takes to provide meaningful support—even under pressure. Whether I’m guiding a customer through a billing issue, verifying sensitive information, or escalating a case appropriately, I lead with patience, clarity, and a solution-focused mindset. I'm excited to work from home and invest my skills in a company like Power Places, where I can grow professionally and contribute to a positive service experience.