Professional Overview

I am a results-driven Remote Property Management and Customer Support professional. I specialize in high-volume resident communications, maintenance coordination, and portfolio operations, with a strong ability to work independently in fast-paced remote environments. My background combines operational efficiency with a customer-first approach, ensuring tenant satisfaction while supporting property performance and compliance.

Core Skills & Expertise

Property Management Operations: Experienced in managing residential portfolios, overseeing daily operations, lease administration, and tenant relations.

Resident Support & Communication: Skilled in handling high-volume inquiries while maintaining professionalism and responsiveness across multiple channels.

Maintenance & Vendor Coordination: Proven ability to manage maintenance workflows, coordinate vendors, and ensure timely, cost-effective resolutions.

Collections & Delinquency Management: Strong experience in rent collections, payment follow-ups, and supporting eviction processes with compliance and discretion.

Remote Operations: Highly self-sufficient and organized, with the ability to meet deadlines and KPIs in fully remote environments.

Tools & Technology

Property Management Systems: AppFolio, RentManager, LeadSimple, Rentvine.

CRM & Administrative Tools: Microsoft Office Suite and cloud-based documentation systems.

Communication Platforms: Experience managing high-volume communication across email and property management platforms.

Professional Background

Resident Specialist | Rosenbaum Realty Group
Managed high-volume resident communications across multiple properties, ensuring timely and professional responses. Handled delinquencies, payment follow-ups, and supported eviction processes while maintaining compliance. Acted as a liaison between tenants, vendors, and property owners to ensure smooth operations.

Portfolio Manager | Upper Edge Property Management
Oversaw a portfolio of residential properties, managing tenant communications, lease renewals, and daily operations. Coordinated maintenance requests, tracked progress, and ensured cost-effective vendor management. Monitored rent collections and supported overall financial performance while maintaining accurate system records.

Sales Representative | TELUS / Comwave
Delivered remote sales support in a fast-paced environment, consistently meeting KPIs and contributing to revenue growth through strong communication and client engagement.

Why Choose Me?

I bring a proactive, detail-oriented approach to property management and customer support. My experience working remotely has made me highly reliable, organized, and adaptable to dynamic environments. I don’t just respond to issues—I anticipate them, streamline processes, and ensure both residents and property owners receive a seamless experience. My goal is to contribute to operational efficiency, tenant satisfaction, and long-term portfolio success.