Certified
Richard
J
Sales Rep
Sales
Customer Service
Business Management
DISC Profile:
Di – action, results, enthusiasm
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Biography
Professional Overview
With over 17 years of experience in the BPO industry, I am a results-oriented professional specializing in Sales, Demand Generation, Business Development, and Marketing. My expertise spans client solutions, project management, account management, and driving successful sales strategies. I excel at identifying client needs, delivering effective solutions, and fostering collaborative, results-driven environments. Throughout my career, I have honed my ability to lead teams, build strong relationships with vendors and suppliers, and drive business growth across various sectors, including tech, business services, and BPO.
I am a natural leader with exceptional communication skills, a strong focus on time management, customer management, and business development, all of which enable me to thrive in competitive environments and deliver measurable success.
Core Skills and Expertise
Sales & Demand Generation: Expertise in crafting and implementing innovative strategies to drive revenue growth and customer satisfaction.
Business Development: Proven ability to identify and cultivate opportunities to expand market reach and grow the customer base.
Team Leadership & Coaching: Skilled in managing teams, motivating employees, and ensuring they meet performance targets and exceed expectations.
Project Management: Strong ability to oversee and manage complex projects, ensuring timely delivery and adherence to goals.
Account Management: Deep knowledge of managing client relationships, ensuring continued business growth and satisfaction.
Data Analysis & Reporting: Expertise in analyzing sales data and performance metrics to drive decision-making and strategic improvements.
Tools & Technologies
Salesforce CRM
Sales Navigator
LinkedIn
HubSpot CRM
SalesLoft
Zoom Info
Microsoft Office Suite
PowerPoint
Google Workspace
Zoom
Cognism
Apollo
Lusha
RingLead
Intent Data Tool
Close.com
Why Choose Me?
With a robust track record of success in the BPO, sales, and marketing sectors, I am a highly adaptable and driven professional who consistently delivers results. I have extensive experience working with cross-functional teams to develop and execute effective sales strategies that drive revenue growth and enhance customer satisfaction. My ability to build strong relationships, coupled with my leadership and problem-solving skills, makes me a valuable asset to any organization looking to scale and excel in a competitive market. Whether leading teams, negotiating with clients, or implementing business development initiatives, I am committed to achieving organizational goals and driving long-term success.
