Certified
Richard
James
Sales Rep
Sales
Customer Service
Business Management
DISC Profile:
Di – action, results, enthusiasm
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Biography
Professional Overview
With over 17 years of experience in the BPO industry, I am a results-oriented professional specializing in Sales, Demand Generation, Business Development, and Marketing. My expertise spans client solutions, project management, account management, and driving successful sales strategies. I excel at identifying client needs, delivering effective solutions, and fostering collaborative, results-driven environments. Throughout my career, I have honed my ability to lead teams, build strong relationships with vendors and suppliers, and drive business growth across various sectors, including tech, business services, and BPO.
I am a natural leader with exceptional communication skills, a strong focus on time management, customer management, and business development, all of which enable me to thrive in competitive environments and deliver measurable success.
Core Skills and Expertise
Sales & Demand Generation: Expertise in crafting and implementing innovative strategies to drive revenue growth and customer satisfaction.
Business Development: Proven ability to identify and cultivate opportunities to expand market reach and grow the customer base.
Team Leadership & Coaching: Skilled in managing teams, motivating employees, and ensuring they meet performance targets and exceed expectations.
Project Management: Strong ability to oversee and manage complex projects, ensuring timely delivery and adherence to goals.
Account Management: Deep knowledge of managing client relationships, ensuring continued business growth and satisfaction.
Data Analysis & Reporting: Expertise in analyzing sales data and performance metrics to drive decision-making and strategic improvements.
Tools & Technologies
Salesforce CRM
Sales Navigator
LinkedIn
HubSpot CRM
SalesLoft
Zoom Info
Microsoft Office Suite
PowerPoint
Google Workspace
Zoom
Cognism
Apollo
Lusha
RingLead
Intent Data Tool
Close.com
Work Availability
Available to start immediately or with a 30-day notice
Comfortable working U.S. hours in a remote setting
Why Choose Me?
With a robust track record of success in the BPO, sales, and marketing sectors, I am a highly adaptable and driven professional who consistently delivers results. I have extensive experience working with cross-functional teams to develop and execute effective sales strategies that drive revenue growth and enhance customer satisfaction. My ability to build strong relationships, coupled with my leadership and problem-solving skills, makes me a valuable asset to any organization looking to scale and excel in a competitive market. Whether leading teams, negotiating with clients, or implementing business development initiatives, I am committed to achieving organizational goals and driving long-term success..