Professional Overview

I am an experienced Customer Service Representative with over 4 years of delivering high-quality, customer-focused support across various industries including fitness, technology, and financial services. I specialize in building rapport, resolving issues efficiently, and ensuring every customer interaction ends in satisfaction. My background also includes mentoring new hires, processing complex transactions, and supporting technical systems. My goal is always to provide seamless, empathetic service that builds trust and long-term relationships with clients.

Core Skills & Expertise

• Customer Support Excellence – Inbound & outbound communication via phone, email, and chat

• Issue Resolution – Skilled in managing escalations, processing refunds, and providing technical assistance

• Onboarding & Training – Experience supporting new hire onboarding with subject matter expertise

• Multitasking & Prioritization – Efficiently handling multiple chats and tasks in fast-paced environments

• Relationship Management – Adept at identifying customer needs and offering value-based solutions

Tools & Technology

• CRM & Support Platforms: Zendesk, Salesforce (basic)

• Communication Tools: Live chat platforms, VOIP systems, email support software

• Financial Services Systems: Application portals, document verification platforms

• Other Skills: Google Workspace, Microsoft Office, POS Systems

Why Choose Me?

I bring a strong blend of empathy, problem-solving, and efficiency to every customer interaction. My ability to adapt across industries—from tech support to fitness centers to financial services—demonstrates my flexibility and commitment to learning. I’m not just focused on solving the problem—I’m focused on how the solution is delivered, ensuring each customer walks away feeling heard, helped, and valued.