Certified
Raul
B
Customer Service | Assistant
Customer Service
Assistant
Sales
DISC Profile:
DC – challenge, results, accuracy
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Biography
Professional Overview
With a strong foundation in customer service and leadership, I bring several years of experience in high-volume environments, beginning at Foundever where I was quickly promoted from agent to supervisor due to my performance and people management skills. I’ve also gained legal industry experience through appointment setting and client coordination, ensuring smooth communication between legal teams and clients. My track record demonstrates reliability, problem-solving, and the ability to thrive in dynamic, fast-paced teams.
Core Skills and Expertise
Customer Service & Client Support
Team Leadership & Supervision
Legal Appointment Setting
Call Quality & Performance Monitoring
Conflict Resolution
Process Improvement
Coaching & Development
Tools & Technologies
CRM Systems
Google Workspace
Microsoft Office
Call Center Software & Dashboards
Why Choose Me?
I’m a service-driven professional with a passion for delivering quality interactions, whether handling clients directly or leading a team to success. My promotion to supervisor at Foundever reflects my commitment to excellence and my ability to mentor and uplift others. I’m now seeking new challenges where I can continue to grow, contribute to a supportive team culture, and help streamline client-facing processes—especially in remote or hybrid environments.