Professional Overview

With a strong foundation in customer service and leadership, I bring several years of experience in high-volume environments, beginning at Foundever where I was quickly promoted from agent to supervisor due to my performance and people management skills. I’ve also gained legal industry experience through appointment setting and client coordination, ensuring smooth communication between legal teams and clients. My track record demonstrates reliability, problem-solving, and the ability to thrive in dynamic, fast-paced teams.

Core Skills and Expertise

• Customer Service & Client Support

• Team Leadership & Supervision

• Legal Appointment Setting

• Call Quality & Performance Monitoring

• Conflict Resolution

• Process Improvement

• Coaching & Development

Tools & Technologies

CRM Systems
Google Workspace
Microsoft Office
Call Center Software & Dashboards

Why Choose Me?

I’m a service-driven professional with a passion for delivering quality interactions, whether handling clients directly or leading a team to success. My promotion to supervisor at Foundever reflects my commitment to excellence and my ability to mentor and uplift others. I’m now seeking new challenges where I can continue to grow, contribute to a supportive team culture, and help streamline client-facing processes—especially in remote or hybrid environments.