Professional Overview

Empathetic and people-focused Customer Service Specialist with over 4 years of experience in sales, appointment setting, and issue resolution. Skilled in handling high-volume inquiries, managing client expectations, and providing thoughtful support across in-store, call center, and remote environments. Adept at using CRM tools to manage customer information, schedule appointments, and track communication. Known for clear communication, calm under pressure, and a proactive approach to solving problems and improving client satisfaction.

Core Skills & Expertise

Customer Service & Support (In-store & Call Center)
Appointment Setting & Client Outreach
Conflict Resolution & Customer Retention
Billing & Refund Support
CRM Management & Call Tracking
Multitasking & Task Prioritization
Empathetic Communication & Listening
Process Improvement & Feedback Handling
Time Management in High-Volume Settings
English-Only Communication (Fluent)

Tools & Technology

CRM Software (Appointment & Call Management Tools)
Call Center Systems
Google Workspace
Email & Phone Support Platforms

Why Choose Me?

I bring a warm, empathetic presence to every customer interaction while staying focused on results and service quality. With over four years of experience supporting customers across different industries, I know how to stay calm under pressure, adapt quickly, and build trust with clients. My ability to listen, prioritize, and resolve issues makes me a dependable team player — ready to grow and contribute in any customer-facing role.