Professional Overview

I am a seasoned professional with over 15 years of experience in customer service, sales, back-office operations, training coordination, and virtual HR support. I have developed a strong foundation in process improvement, team leadership, and client onboarding through my journey across leading organizations like Citibank, Sitel, and Convergys. My recent experience as a Virtual HR Coordinator has enhanced my ability to manage remote teams and deliver structured onboarding and training programs. I bring a solutions-driven mindset, a commitment to excellence, and a passion for empowering teams to reach their full potential.

Core Skills and Expertise

Customer service and sales
Back-office management and operations
New hire onboarding and training coordination
Mentoring, coaching, and leadership support
Virtual HR facilitation and remote team support
Time management and task prioritization
Client communication and reporting
Problem-solving and performance tracking

Tools and Technology

CRM and reporting platforms
Microsoft Office Suite: Excel, Word, PowerPoint
Training tools: Adobe Connect, Smart Team Communicator, My Academy
Workforce coordination tools: Kronos, TSLA, STAR, SAW & PAW
Remote collaboration and communication platforms

Why Choose Me?

With a well-rounded background that blends customer service, sales, operations, and HR coordination, I offer both frontline and behind-the-scenes expertise. My attention to detail, ownership of tasks, and collaborative approach have consistently contributed to team success. I excel in high-pressure environments and bring a proactive mindset to every challenge. Whether supporting new hire development or improving back-end processes, I’m committed to delivering consistent, high-quality outcomes with professionalism and care.