Professional Overview

I am a results-driven operations and customer service professional with over 15 years of diverse experience spanning project coordination, remote executive support, legal case management, and high-volume sales. I specialize in managing complex calendar logistics, qualifying leads, and optimizing cross-departmental workflows in fast-paced environments. As a fully bilingual professional (fluent in English and Spanish), I bring a proven track record of leadership, team mentorship, and exceptional cultural adaptability to remote global teams.

Core Skills & Expertise

• Project & Operations Management: Expert in executive calendar management, cross-functional project coordination, vendor management, and tracking project timelines.

• Sales & Lead Qualification: Proficient in high-volume outbound cold calling, lead qualification, appointment setting, and managing CRM pipelines.

• Legal Case Management: Experienced in handling sensitive personal injury and immigration cases, maintaining data integrity, and securing confidential legal documentation.

• Leadership & Customer Relations: Strong background in team supervision, training/mentoring new hires, and resolving high-touch client escalations.

Tools & Technology

• Productivity Suites: Microsoft Office 365 (Word, Excel, Outlook, Teams), Google Workspace (Docs, Sheets, Calendar).

• Communication & CRM: Customer Relationship Management (CRM) tracking platforms, digital calling software, and remote collaboration tools.

Professional Background

• Cold Calling Agent (Higher Focus Media)

  Managed high-volume outbound lead generation campaigns, qualified prospects, and systematically scheduled high-value appointments for the sales team.

• Executive Assistant / Project Manager (Pool Perfection, LLC)

  Provided comprehensive remote support to the executive team. Oversaw cross-departmental workflows, managed executive communications, coordinated with external vendors, and handled warranty operations.

• Case Manager (Virtual Staff Legal Soft Solutions)

  Managed a demanding portfolio of injury and immigration cases for Ritchie Reiersen Attorneys, directly liaising between clients, insurance providers, and legal staff.

• Account Supervisor / Mentor / CSR (Concentrix & IBEX Global)

  Delivered top-tier international customer support while steering team performance, monitoring daily metrics, and mentoring incoming hire classes.

Why Choose Me?

I am a highly adaptable professional who thrives under pressure and prides myself on a rapid learning curve. My unique background—combining an analytical 3-year degree in Aquaculture with trusted high-stakes project experience like translation work for the World Bank—allows me to approach operational problems with both logic and precision. Whether supervising a team, building a project timeline, or conducting client outreach, I focus on establishing trust and driving results so that leadership can stay focused on strategic scaling.