Professional Overview

I am a results-driven Executive Assistant and GoHighLevel (GHL) Specialist specializing in operational efficiency, CRM architecture, and executive support for CEOs, real estate professionals, loan originators, and business coaches. With extensive experience bridging high-level administrative management and complex technical automation, I streamline daily operations, optimize client onboarding journeys, and build scalable systems. I excel at managing executive schedules, designing automated sales funnels, documenting SOPs, and customizing GoHighLevel platforms to help growing businesses save time and maximize productivity.

Core Skills & Expertise

• Executive & Administrative Support: Managing C-level calendars, email inboxes, travel arrangements, client communications, and daily business operations.

• GoHighLevel & Workflow Automation: Architecting white-label CRMs, automated lead nurturing, missed-call text backs, Zapier integrations, and custom sales funnels.

• Event & Webinar Coordination: Planning, marketing, and executing end-to-end virtual events, coaching calls, and workshops from registration to post-event follow-up.

• Operations & Process Optimization: Creating Standard Operating Procedures (SOPs), mapping business workflows, and establishing scalable backend systems.

• Client Relations & Customer Support: Delivering multi-channel support (phone, email, chat, SMS), managing escalations, and overseeing client onboarding journeys.

Tools, Technology & Languages

• Languages: English (Fluent - Spoken & Written), Tagalog/Filipino (Native).

• CRM & Automation Tools: GoHighLevel (GHL), Zapier, Zoho Suite (CRM, Desk, Books, One, SalesIQ), Salesforce, Zendesk, ServiceM8.

• Productivity & Communication: Google Workspace, Microsoft Office, ClickUp, Notion, Trello, Slack, Zoom, Google Meet, RingCentral, Dialpad, Twilio, 3CX, Hubstaff, Time Doctor.

• Marketing & Event Management: Eventbrite, Canva, Adobe Photoshop, Calendly, Paperbell, Jotform, ZeroBounce, GoDaddy, NameCheap.

Professional Experience

Executive Assistant / GoHighLevel (GHL) Specialist

Tax & Financial Services | Real Estate Brokerages | Mortgage & Coaching Businesses

• Managed executive calendars, email inboxes, meeting logistics, and travel schedules for business owners and industry leaders.

• Designed and deployed GoHighLevel automations, missed-call text backs, appointment reminder sequences, sales funnels, and landing pages.

• Customized and white-labeled GHL accounts, performing workflow testing, troubleshooting, and continuous technical support.

• Authored detailed Standard Operating Procedures (SOPs), workflow maps, and onboarding documentation to improve overall operational efficiency.

Executive Assistant / Event Coordinator

Realtor Rise Academy

• Coordinated weekly coaching calls, webinars, and virtual events, overseeing planning, marketing asset design (Canva/Photoshop), and Eventbrite setup.

• Automated event tracking and lead workflows using GoHighLevel while supervising a team of two Virtual Assistants.

• Audited master spreadsheets, maintained Google Drive organizational structures, and guided academy members through onboarding.

Customer Service Representative

ASAP Roadworthys

• Managed high-volume customer interactions via phone, email, chat, and SMS while maintaining tight SLA benchmarks.

• Scheduled technician inspections, verified booking details, processed billing transactions, and resolved complex customer escalations.

Operations Coordinator / App Quality Assurance

Monaire

• Conducted User Acceptance Testing (UAT) for software releases, identifying technical challenges and providing end-user platform training.

• Monitored HVAC/R operational systems, dispatched contractors, issued work orders, and audited invoicing processes.

Senior Customer Service Representative

iQor Philippines

• Handled inbound customer inquiries for wireless services and billing, maintaining high first-contact resolution rates.

Why Choose Me?

I don’t just manage administrative tasks; I build the systems that allow your business to scale effortlessly. My strength lies in combining high-level executive support with deep technical mastery of GoHighLevel and workflow automation. Whether you need your executive calendar structured, your sales funnels optimized, or your CRM fully white-labeled, I bring the precision, technical expertise, and operational reliability required to keep your business running smoothly.