Professional Overview

With over four years of experience in customer service, technical support, and sales, I bring a well-rounded skill set that combines communication, problem-solving, and results-oriented service. I’ve supported both domestic and international clients across various industries, ensuring smooth customer experiences while meeting and exceeding performance targets. My ability to explain complex technical issues clearly and to upsell effectively has made me a valuable asset to every team I’ve worked with.

Core Skills and Expertise

• Customer Support & Retention

• Technical Troubleshooting

• Sales & Upselling

• Conflict Resolution

• CRM & Ticketing Systems

• Multichannel Communication (Phone, Chat, Email)

Tools & Technologies

Zendesk, Freshdesk, Salesforce
Microsoft Office Suite
VoIP and Call Center Platforms
Remote Work Tools (Slack, Zoom, Google Workspace)

Why Choose Me?

I’m a dedicated professional who thrives in fast-paced environments and consistently delivers exceptional service. My background in tech support and sales allows me to understand client needs quickly, resolve issues efficiently, and identify opportunities to add value. I’m now looking to join a growth-oriented company where I can continue learning, contribute to team success, and build a long-term career.