Biography

Professional Overview
Nathalie Gonzalez Espitia is an experienced administrative professional with over five years of success in operations, executive support, billing, and team training. With a background in the technology and oil & gas industries, she has consistently driven efficiency by creating SOPs and streamlining billing processes—most notably reducing billing errors by 80%. Nathalie is known for her calm, empathetic approach in high-pressure situations and her dedication to continuous professional growth.

Core Skills and Expertise

• Administrative & Executive Support

• Billing, Collections & Invoice Management

• SOP Development & Process Optimization

• Candidate Sourcing & Recruitment

• Customer Service & Conflict Resolution

• Internal Communications & Scheduling

Tools & Technologies

• Microsoft Office Suite

• Google Workspace

• CRM & Billing Software

• Helpdesk & Ticketing Platforms

Why Choose Me?
I bring both structure and empathy to every role I take on. Whether supporting executives or resolving billing issues, I strive to create clarity, order, and lasting solutions. My ability to reduce errors, train new hires, and support leadership has made me a valuable team member in every organization. I’m passionate about professional development and plan to pursue a master’s degree while continuing to grow within a forward-thinking company.