Professional Overview

I am a high-performing professional with over 4 years of experience supporting U.S.-based organizations across the healthcare, B2B sales, legal, and service sectors. I specialize in managing high-volume client communications and complex calendar coordination in fast-paced environments. As a native-level bilingual (English/Spanish) communicator, I bridge gaps for diverse client bases while ensuring operational efficiency and a positive client experience.

Core Skills & Expertise

• Operations & Scheduling: Expert in appointment setting, lead generation, and intricate calendar management.

• Specialized Support: Experienced in HIPAA compliance, insurance verification, and legal intake processes.

• Client Relations: Skilled in consultative sales and providing high-touch customer support.

• Workflow Optimization: Proven ability to coordinate documentation and follow-through across multiple departments.

Tools & Technology

• CRM & Communication: Salesforce, Jobber, RingCentral.

• Productivity Suites: Microsoft Office 365 (Excel, Outlook, Teams, Project, OneDrive).

• Industry Specific: Denticon (Dental Practice Management).

Professional Background

• Appointment Setter / SDR (Berry Virtual): I led outbound outreach and managed the full booking cycle for residential and commercial services.

• Referral Coordinator (Desert Bloom Dermatology): I managed patient logistics, handled insurance eligibility, and provided direct support to executive management.

• Administrative Case Assistant (Law Offices of Dr. Bill LaTour): I coordinated patient appointments and ensured data integrity for a high-volume legal practice.

• Intake Specialist (Property Litigation Group): I managed initial client communications and documentation collection for legal proceedings.

Why Choose Me?

I am a dedicated professional who doesn't just follow processes—I prioritize building trust and providing clarity in every interaction. My background in Journalism has equipped me with superior communication and conflict-resolution skills, allowing me to handle sensitive situations with ease. I pride myself on being proactive and highly organized, ensuring that daily operations run smoothly so that your leadership team can stay focused on strategic growth.