Professional Overview

Dedicated customer service professional with solid experience in the BPO industry, specializing in client support across diverse sectors. Skilled at handling customer inquiries, resolving issues, and providing high-quality service in fast-paced environments. Recognized for adaptability, active listening, and maintaining a positive attitude while delivering effective solutions that ensure customer satisfaction.

Core Skills & Expertise

• Problem Solving & Conflict Resolution

• Clear Communication & Active Listening

• Adaptability & Flexibility

• Team Collaboration & Time Management

• Positive Attitude & Professionalism

• High-Volume Call Management

Tools & Technology

• CRM Platforms & Customer Support Systems

• Appointment Scheduling Software

• Ticketing & Case Management Tools

• Microsoft Office Suite (Word, Excel, Outlook)

• Communication Platforms (VoIP, Email, Chat Support)

Education

• Touristic Administration (in progress) – Universidad del Valle, Managua, Nicaragua

• High School Diploma – Escuela de Computación y Comercio Silviano Matamoros, 2018

Why Choose Me?

I bring a blend of professionalism, empathy, and technical expertise to every role I take on. My ability to adapt quickly, remain solution-oriented under pressure, and communicate effectively makes me an asset to any team. I am committed to delivering exceptional service, building positive relationships, and contributing to organizational success.