Professional Overview

Dynamic and detail-oriented Legal Assistant and Escalations Expert with extensive experience in legal research, document drafting, risk investigation, and client relations. Proven ability to manage complex legal cases, resolve escalated issues, and ensure compliance with industry standards. Adept at problem-solving, team collaboration, and customer service, with a strong ability to perform under pressure. Bilingual in Spanish (Native) and English (Advanced), committed to delivering high-quality legal and client support solutions.

Core Skills and Expertise

• Legal Research & Document Review – Experienced in drafting, reviewing, and managing legal documents and case files.

• Client Relations & Customer Service – Strong interpersonal skills to ensure client satisfaction and case progression.

• Escalations & Risk Management – Skilled in handling escalated complaints, fraud detection, and policy compliance.

• Business Development & Strategic Partnerships – Proven ability to lead campaigns and nurture client relationships.

• Team Collaboration & Training – Experience in mentoring teams, quality analysis, and performance improvement.

• Problem-Solving & Conflict Resolution – Adept at analyzing complex situations and providing effective solutions.

Education and Certifications

• High School Diploma – IICVB, Masaya, Nicaragua | Nov 2016

• General Law Practice Training – Virtual Staff LLC | Mar 2024

• Personal Injury Case Management – Legal Soft Academy | May 2024

• Paralegal Certificate – Legal Soft Academy | May 2024

Tools & Technologies

• Legal Research & Documentation: Westlaw, LexisNexis, Microsoft Office (Word, Excel, PowerPoint)

• CRM & Customer Support: Zendesk, Salesforce, Freshdesk

• Project & Case Management: Trello, Notion, ClickUp

Why Choose Me?

"An adaptable and results-driven professional, I leverage my legal expertise, client service skills, and risk management experience to provide efficient legal support, resolve escalations, and drive strategic business growth."