Professional Overview

A highly experienced and service-driven professional with over 15 years of experience across customer service, technical support, billing, appointment setting, property management, and administrative assistance. Known for delivering consistent, high-quality support in fast-paced environments, managing complex client interactions, and maintaining strong operational accuracy. With a strong ability to work independently in remote settings, manage multiple priorities, and communicate clearly across channels, I bring a reliable, solution-oriented approach to every role. Bilingual in English and Spanish, I am seeking remote opportunities where I can continue supporting operations, clients, and property management workflows with efficiency and professionalism.

Core Skills and Expertise

Customer Service & Client Support: Extensive experience handling high volumes of inquiries across phone, email, and chat while maintaining service quality and customer satisfaction.

Property Management & Tenant Coordination: Skilled in managing work orders, tenant communications, vendor coordination, rent follow-ups, and system documentation.

Administrative & Operational Support: Strong background in calendar management, inbox organization, reporting, documentation, and day-to-day operational assistance.

Technical & Systems Support: Proven ability to troubleshoot issues, navigate multiple systems, and resolve problems efficiently with minimal supervision.

Time Management & Prioritization: Highly organized with the ability to balance recurring tasks and urgent requests in deadline-driven environments.

Problem Resolution & Accountability: Trusted to handle escalations professionally, follow through on open items, and maintain clear communication with stakeholders.

Tools & Technologies

CRM & Support Platforms: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Go High Level (GHL), Zendesk, Freshdesk

Property Management Systems: AppFolio, Buildium, Yardi, Opera PMS

Communication & Contact Center Tools: Genesys Cloud, Five9, Avaya

Productivity & Reporting: Microsoft Excel, Google Sheets, Microsoft Office, Google Workspace

Why Choose Me?

I bring a strong combination of experience, reliability, and adaptability. My background allows me to step into new workflows quickly, maintain organized and accurate systems, and provide professional, empathetic support to clients and tenants alike. I am valued for my ability to work independently, communicate clearly, and take ownership of responsibilities in remote environments. Whether supporting property operations, handling customer interactions, or assisting with administrative workflows, I consistently contribute to smooth operations and positive client experiences.