Professional Overview

I am a strategic, results-oriented Operations Leader and Property Manager with over 6 years of experience driving operational excellence across residential real estate portfolios, customer success ecosystems, and hospitality environments. I specialize in standardizing workflows, controlling operating expenses (OpEx), and optimizing property performance to maximize asset value and stakeholder ROI. Adept at transforming complex, high-volume daily tasks into scalable, structured systems, I combine data-driven reporting with cross-functional leadership to keep remote and on-site operations running at peak efficiency.

Core Skills & Expertise

• Portfolio Operations & Asset Optimization: Overseeing full-cycle property lifecycles, mitigation strategies, and strict compliance frameworks to protect asset value and minimize vacancy rates.

• Financial Governance & Cost Control: Directing budget tracking, rent roll collections, and OpEx monitoring while delivering high-level, transparent financial reporting to owners and investors.

• Vendor Management & Procurement Strategy: Negotiating service contracts, managing vendor performance, and standardizing preventative maintenance protocols for cost-effective resolution.

• Process Automation & Workflow Engineering: Designing, auditing, and implementing operational infrastructure within CRMs and project tools to eliminate redundancies and accelerate response times.

• Stakeholder & Retention Management: Establishing high-touch communication models that align tenants, brokers, and executive teams, driving long-term retention and brand loyalty.

Tools & Technology

• Property Management Systems: AppFolio (and rapid adaptation to proprietary real estate software)

• Operations & Project Management: ClickUp, Zendesk, Velocify

• Data Analytics & Financial Tracking: Advanced Microsoft Excel, Google Sheets

• Enterprise Collaboration: Microsoft Teams, Outlook, Google Workspace

Professional Experience

Property Manager & Operations Coordinator | Vista Property Management

Spearheaded daily business operations and full-cycle asset management for a residential property portfolio. Accountable for lease administration, comprehensive financial reporting, and direct owner relations. Optimized preventative maintenance structures, managed localized vendor procurement, and oversaw seamless tenant onboarding/offboarding workflows to maximize tenant retention and protect portfolio profit margins.

Operations & Client Success Specialist | RegAlytics

Engineered scalable client communication protocols and internal support workflows using Zendesk and ClickUp. Audited performance data and tracking systems to eliminate processing bottlenecks, drastically reducing client turnaround times and increasing cross-functional team efficiency.

Sales Operations & Account Coordinator | Mortgage Company (Florida)

Optimized the outbound lead-to-revenue conversion pipeline through structured tracking via Velocify. Installed rigorous follow-up frameworks and communication channels that aligned incoming clients with institutional brokers to maximize conversion rates.

Hospitality Operations Manager | Beachfront Bed & Breakfast

Directed front-of-house guest services, localized P&L reporting, and daily operational infrastructure. Managed housekeeping schedules, payment processing, and vendor coordination to consistently optimize occupancy rates and ensure high service delivery standards for international clientele.

Why Choose Me?

I don’t just coordinate daily tasks—I build the operational infrastructure that allows portfolios and teams to scale efficiently. By blending financial acumen, vendor negotiation strategies, and workflow automation, I bridge the gap between day-to-day property management and high-level business objectives. I am a proactive, data-backed partner dedicated to reducing overhead, boosting tenant satisfaction, and protecting the bottom line.