Professional Overview

I am a dedicated Property Manager and Operations Coordinator with over 6 years of experience in residential property management, customer support, and hospitality operations. I specialize in managing day-to-day property operations, tenant relationships, and maintenance coordination while ensuring high service standards for both tenants and property owners. My background in fast-paced environments has strengthened my attention to detail, organization, and ability to manage multiple priorities efficiently in remote and on-site roles.

Core Skills & Expertise

Property Management Operations: Experienced in managing residential portfolios, overseeing tenant lifecycle processes, and ensuring smooth daily operations.

Tenant & Client Relations: Strong ability to build and maintain positive relationships through clear, professional communication and consistent follow-up.

Maintenance & Vendor Coordination: Proven track record of coordinating repairs, managing vendors, and ensuring timely resolution of property issues.

Financial Tracking & Reporting: Skilled in rent tracking, expense monitoring, and preparing financial reports for property owners.

Customer Support & Workflow Management: Experienced in handling high-volume inquiries, tracking requests, and ensuring resolution through structured workflows.

Multi-Tasking & Operational Efficiency: Highly organized with the ability to manage multiple properties, leads, and tasks simultaneously while maintaining accuracy.

Tools & Technology

Customer Support & CRM Tools: Zendesk, Velocify.

Project & Workflow Management: ClickUp.

Data & Reporting: Microsoft Excel, Google Sheets.

Communication & Collaboration: Microsoft Teams, Outlook, Google Workspace.

Property Management Systems: Familiar with AppFolio and quick to adapt to new platforms.

Professional Background

Customer Support & Virtual Assistant | RegAlytics
Managed high-volume customer communications, ensuring timely resolution and accurate tracking of client requests. Maintained organized workflows using Zendesk and ClickUp, prepared reports, and collaborated with internal teams to improve processes and efficiency.

Appointment Coordinator / Customer Support | Mortgage Company (Florida)
Handled outbound calls, scheduled appointments, and maintained consistent communication between clients and brokers. Managed lead tracking through Velocify and supported conversion efforts through structured follow-ups.

Property Manager / Operations Coordinator | Vista Property Management
Managed a portfolio of residential properties, overseeing tenant relations, maintenance coordination, and financial tracking. Prepared reports for property owners, conducted inspections, and handled tenant onboarding and move-outs to ensure seamless operations.

Front Desk & Operations Coordinator | Beachfront Bed & Breakfast
Managed guest services, bookings, and daily operations in a hospitality setting. Coordinated housekeeping, handled payments and reporting, and ensured a high-quality experience for international guests.

Why Choose Me?

I bring a well-rounded background that combines property management, customer support, and operations. My ability to stay organized, communicate effectively, and manage multiple responsibilities allows me to deliver consistent, high-quality results. I am proactive, adaptable, and quick to learn new systems, making me a reliable partner for teams looking to improve efficiency, tenant satisfaction, and overall property performance.