Professional Overview

I bring a strong foundation in customer service and healthcare support, having grown into leadership roles such as Quality Assurance and Team Lead. I’m now transitioning into sales development, where my goal is to blend empathy, problem-solving, and communication to create meaningful client relationships. Currently pursuing a degree in Software Engineering, I’m committed to professional growth and to contributing value to every team I join.

Core Skills and Expertise

• Customer Service & Client Retention

• Healthcare Support & Intake

• Sales Development & Prospecting

• Quality Assurance

• Conflict Resolution

• Communication & Empathy

• Team Leadership

• Cold Calling & Objection Handling

Tools & Technologies

CRM Systems
Microsoft Office Suite
Google Workspace
Call & Ticketing Platforms
Billing & Intake Tools
Remote Communication Platforms

Why Choose Me?

I’m driven by a desire to help people, solve real-world problems, and work collaboratively toward team success. My experience across high-pressure support roles has made me resilient, resourceful, and detail-oriented. I approach every challenge with a solutions mindset and take pride in turning customer interactions into lasting partnerships.