Professional Overview

Results-driven Education Leader and Learning & Development Specialist with over 6 years of experience in academic coordination, English coaching, customer service, and team leadership. Proven success in managing large-scale ESL programs, enhancing student retention, leading national hiring efforts, and supporting both learners and teams with a people-first approach. Adept at aligning academic programs with hiring partner requirements, delivering high-impact training, and resolving client and student concerns with empathy and efficiency. Demonstrated ability to lead cross-functional teams and drive operational, academic, and financial performance in both in-person and remote environments.

Core Skills & Expertise

• Program & Curriculum Coordination

• Strategic Planning & Execution

• Student Retention & Customer Experience

• Leadership & Team Supervision

• Coaching & Staff Development

• Quality Assurance & Reporting

• Conflict Resolution & Empathetic Communication

• Data-Driven Performance Improvement

• Bilingual Client & Student Engagement (English C1 / Spanish Native)

• Hiring & Onboarding Process Management

Tools & Technology

• Google Workspace

• Microsoft Excel & Teams

• Zoom

• Microsoft Office Suite

Why Choose Me?

I bring a unique blend of academic expertise, service excellence, and leadership experience that consistently delivers results. I’m known for building strong relationships with students, families, and hiring partners, creating efficient systems that enhance retention and satisfaction. My proactive problem-solving, empathetic communication, and commitment to quality have earned top performance rankings, increased revenue growth, and improved job placement outcomes. Whether leading a team or supporting learners, I bring energy, accountability, and a solutions-oriented mindset to every challenge.