Professional Overview

I am an execution-driven operations and administrative professional with over 15 years of expertise spanning remote property management, maintenance coordination, data analysis, and procurement. With a proven track record across international environments and remote settings, I excel at streamlining daily operations, optimizing dispatch workflows, and bridging communication between cross-functional teams, clients, and vendors. Leveraging an MBA and a background in Economics, I combine analytical discipline with practical operational management to establish structured processes, improve efficiency, and consistently maintain high quality standards.

Core Skills & Expertise

• Operations & Property Management: Directing daily maintenance logistics, optimizing dispatch routes, managing work orders via AppFolio, and overseeing remote administrative workflows.

• Procurement & Financial Oversight: Directing large-scale procurement operations exceeding $8M annually, ensuring strict contract compliance, tracking invoices, and managing vendor agreements.

• Data & Policy Analysis: Evaluating economic, social, and financial programs, managing complex datasets, and preparing executive summaries to inform strategic decisions.

• Vendor & Stakeholder Relations: Serving as the central point of contact between tenants, property owners, field technicians, and suppliers to resolve operational issues seamlessly.

• Workflow & Schedule Planning: Managing high-volume schedules, parts ordering, procedure tracking, and rapid resolution of operational bottlenecks.

Tools, Technology & Languages

• Languages: Spanish (Native), English (Advanced - spoken & written).

• Systems & Tools: AppFolio, CRM platforms, remote collaboration suites, database tracking systems, and office productivity tools (Google Workspace, Microsoft Office).

• Operational Competencies: Strategic planning, financial and economic analysis, route optimization, contract negotiation, and proactive problem-solving.

Professional Experience

Maintenance Coordinator | Real Property Management – Boston, MA, USA (Remote)

June 2024 – June 2026

• Managed maintenance operations and coordinated work orders through AppFolio, ensuring timely execution of service requests.

• Scheduled technicians, tracked invoices, and maintained accurate operational records and project timelines.

• Served as the primary liaison between tenants, property owners, vendors, and clients to improve operational efficiency and customer satisfaction.

Operations Manager | Jall Appliance Repair – Boston, MA, USA (Remote)

Nov 2020 – June 2024

• Managed daily operations for an appliance repair company, coordinating technician schedules, dispatching service calls, and optimizing routes.

• Handled parts ordering, customer service workflows, client invoicing, account follow-ups, and vendor relations.

• Streamlined administrative processes to ensure efficient remote operations and maintain high client satisfaction.

Analyst Officer | Private Secretary for National Policy – Managua, Nicaragua

Feb 2014 – Aug 2018

• Prepared analytical reports and executive summaries evaluating economic, social, and financial programs.

• Managed large datasets and key performance indicators to support strategic policy decisions.

• Collaborated with national and international organizations to assess program performance and implementation.

Procurement Director | National Port Authority – Managua, Nicaragua

Jan 2012 – Jan 2014

• Managed annual procurement operations exceeding US$8 million, overseeing end-to-end purchasing processes.

• Ensured strict contract compliance, conducted vendor evaluations, and coordinated inter-departmental logistics.

Education

Master of Business Administration (MBA) | Central American University (UCA) — 2023

Postgraduate in Project Formulation | Institute Albertus Magnus — 2008

Bachelor’s Degree in Economics | Central American University (UCA) — 2004

Why Choose Me?

I bring over 15 years of versatile expertise combining strategic economic analysis, high-volume procurement management, and hands-on remote operations coordination. My strength lies in taking complex operational workflows, vendor relationships, and client expectations and organizing them into smooth, reliable processes. I bring structure to fast-paced environments, ensure quality standards are consistently met, and provide the dependable operational backbone that growing international organizations need to scale effectively.