Professional Overview

Motivated and results-driven professional with over 9 years of experience in sales development, customer service, and technical support across diverse industries, including real estate, legal services, and technology. Skilled at building relationships, managing pipelines, and converting prospects into long-term clients through a consultative and client-centric approach. Recognized for adaptability, leadership, and consistent performance in remote and fast-paced environments. Fluent in English and Spanish, with a proven ability to communicate effectively and deliver high-quality service to international clients.

Core Skills and Expertise

• B2B & B2C Sales Development

• Cold Calling & Lead Qualification

• Client Relationship Management

• CRM & Database Management

• Account Management & Retention

• Team Leadership & Coaching

• Technical Support & Troubleshooting

• Multilingual Communication (English/Spanish)

• Problem Solving & Conflict Resolution

• Process Optimization & Sales Reporting

Tools and Technology

• CRM Platforms: HubSpot, Salesforce, Zoho, Pipedrive

• Communication Tools: Zoom, Microsoft Teams, Slack

• Project & Workflow Management: ClickUp, Trello, Asana

• Sales Engagement: LinkedIn Sales Navigator, Apollo, GoHighLevel

• Office Tools: Google Workspace, Microsoft Office Suite

• Technical Tools: Remote Desktop, TeamViewer, Zendesk

Why Choose Me?

I bring a rare combination of sales expertise, technical knowledge, and customer service excellence, allowing me to understand both client needs and operational challenges. My background leading teams and supporting clients across multiple sectors has refined my ability to identify opportunities, nurture relationships, and drive measurable results. I am committed to integrity, precision, and collaboration — values that enable me to thrive in any environment and consistently deliver outstanding performance. With my proven adaptability and growth mindset, I’m confident in my ability to contribute meaningfully to any organization’s success.