Professional Overview

With over 10 years of experience in customer service, technical support, training, and data analysis, I bring a well-rounded skill set rooted in communication, organization, and a strong customer focus. My career journey includes roles with Sony, Bell Canada, Cognizant, and Teleperformance, where I’ve consistently taken on greater responsibilities and earned trust by delivering reliable results. I’m currently working in KPI data analysis, applying insights to optimize performance while continuing to grow professionally in a remote environment.

Core Skills and Expertise

• Customer Service & Technical Support

• Data Analysis & KPI Reporting

• Training & Leadership (Chrysalis Certified)

• Organizational Communication

• Executive Support

• Scheduling & Coordination

• Conflict Resolution

• Remote Collaboration

Tools & Technologies

Excel, Word, PowerPoint
Google Workspace
CRM Platforms
Email & Scheduling Tools
Call Center Software
Remote Communication Tools

Why Choose Me?

I take pride in being a reliable professional who thrives in fast-paced, people-centered environments. Whether managing complex tasks, training new team members, or analyzing KPIs for executive teams, I bring clarity, efficiency, and a proactive mindset. Remote work has allowed me to balance my passion for helping people with the importance of staying close to my family—two things that continually motivate me to deliver my best.