Professional Overview

I am a dedicated and results-driven sales and customer service professional with a comprehensive background in sales management, administrative support, and customer relationship optimization. With a Bachelor's degree in Journalism and Public Relations, I combine strong communication skills with a keen understanding of sales strategy, digital marketing, and team leadership. My experience spans managing both inbound and outbound sales operations, improving customer retention, and leading teams to meet and exceed targets. I thrive in dynamic environments, delivering exceptional service while ensuring that business objectives are met with efficiency and professionalism.

Core Skills & Expertise

• Sales Strategy Development: Expertise in creating and implementing sales plans that increase acquisition and retention.

• Customer Relationship Management: Strong focus on after-sales support, relationship building, and enhancing customer satisfaction.

• Team Leadership: Experience in supervising and motivating sales teams to achieve goals and exceed expectations.

• Problem Solving & Client Management: Skilled at resolving issues, addressing client concerns, and ensuring positive outcomes.

• Digital Marketing & Copywriting: Knowledge in developing online campaigns, writing persuasive copy, and utilizing digital marketing tools to boost sales.

• Administrative Support: Proficient in organizing schedules, managing records, and ensuring smooth office operations.

• Multilingual Communication: Fluent in both Spanish and English, offering the ability to engage with diverse client bases effectively.

• Post-Sales Support: Dedicated to ensuring customer satisfaction and retention through consistent follow-up and support.

Tools & Technology

• CRM & Sales Tools: Salesforce, HubSpot, and other CRM platforms to manage leads and track customer interactions.

• Digital Marketing Tools: Google Analytics, MailChimp, and social media platforms for campaign development.

• Communication Platforms: Zoom, Microsoft Teams, and Slack for efficient team and client communication.

• Administrative Tools: Microsoft Office Suite, Google Workspace, and project management tools like Trello for organizing tasks.

• Customer Service Platforms: Zendesk, Freshdesk, or similar platforms for managing customer inquiries and support tickets.

Why Choose Me?

I offer a unique blend of sales expertise, strong administrative skills, and a commitment to providing outstanding customer service. My ability to develop and execute sales strategies has consistently driven growth and customer satisfaction in various industries. I am a proactive, solution-oriented professional who thrives under pressure and works well both independently and as part of a team. My focus on improving client relationships, combined with my organizational strengths, allows me to contribute effectively to business goals while maintaining a positive work environment.