Professional Overview

I am a confident, high-energy Appointment Setter who thrives in structured, high-volume dialing environments. With a background rooted in customer protection, technical support, and financial disputes, I possess the resilience and adaptability needed to handle cold calling and live objection handling. I am performance-driven, coachable, and dedicated to executing precise outreach campaigns that convert leads into high-value opportunities.

Core Skills & Expertise

• High-Volume Outreach: Proven experience handling 300+ outbound dials daily using parallel dialers.

• Lead Conversion: Expert in executing cold call campaigns using provided scripts and lead lists to drive results.

• Objection Handling: Skilled at navigating live pushback and adapting messaging to keep the conversation moving forward.

• Bilingual Communication: Fluent in English and Spanish, ensuring professional and clear communication across diverse markets.

• Technical Proficiency: Strong grasp of CRM systems, SEO principles, and digital marketing strategies to support data-driven sales.

Tools & Technology

• Sales & CRM Tools: Parallel Dialers, Lead Management Systems, and CRM platforms.

• Digital Marketing: Google Ads, Google SEO, and Social Media Strategy.

• Productivity: Microsoft Office (Word, Excel, Outlook), Windows, and ServiceNow.

Professional Background

• Employee Advocate | Foundever Supported U.S.-based employees with complex benefits enrollment (COBRA, FSA/HSA) and resolved billing issues via ServiceNow.

• Customer Protection Associate | Remitly Managed fraud investigations and account recovery, ensuring strict compliance and security standards through chat and email.

• Back Office Dispute Specialist | Sitel (Capital One) Processed Mastercard/VISA disputes and chargebacks with high accuracy, managing complex arbitration cases.

• Tech Support Advocate | Concentrix (Microsoft) Provided technical troubleshooting for MS Office and Windows while driving sales for additional support services.

Why Choose Me?

I don’t shy away from rejection; I view it as a necessary step toward a "yes." My diverse background—from technical support to fraud investigation—has built a unique foundation of patience, analytical thinking, and persistence. Whether I’m following a strict script or adapting to a live conversation, my goal is to maintain a professional brand image while hitting aggressive KPIs.