Professional Overview

I am a confident and performance-driven bilingual professional with experience in appointment setting, customer service, fraud investigation, financial dispute resolution, and technical support. I thrive in structured, high-volume environments where consistency, resilience, and clear communication are essential. I have experience managing over 300 outbound calls per day using parallel dialers, executing cold call campaigns with scripts and lead lists, and handling objections in real time. My background supporting U.S.-based clients has strengthened my ability to follow structured processes, adapt messaging when speaking with prospects, and maintain professionalism across phone, email, and chat channels.

Core Skills & Expertise

• Outbound Cold Calling & Appointment Setting

• Lead Qualification & Conversion

• Objection Handling & Persuasive Communication

• Customer Service & Client Support

• Fraud Investigation & Dispute Resolution

• Bilingual Communication (English & Spanish)

• KPI Tracking & Performance Metrics

• Documentation & Record Management

Tools & Technologies

• CRM & Customer Management Systems

• Parallel Dialers

• ServiceNow

• PlanSource

• Microsoft Office Suite

• Google Ads & SEO Tools

• Ticketing & Customer Support Platforms

Why Choose Me?

I bring resilience, adaptability, and a strong work ethic to every role. My experience working with U.S. customers across multiple industries has strengthened my communication skills, attention to detail, and ability to perform under pressure. Fluent in English and Spanish, I am highly coachable, results-oriented, and committed to delivering consistent performance while building positive relationships with clients and prospects.