Professional Overview

Organized and empathetic Executive Assistant and Customer Service professional with over 2 years of experience supporting senior leadership and assisting customers in high-volume BPO environments. Maria Fernanda has a proven track record from her time at Keiser University, where she managed calendars, coordinated meetings, and provided reliable executive support. Her BPO background further developed her skills in handling complex customer inquiries, de-escalating issues, and delivering prompt, high-quality service. Known for her professionalism, attention to detail, and people-first approach, she thrives in dynamic, fast-paced settings.

Core Skills & Expertise

Executive Support & Calendar Management
Inbound Call Resolution & Escalation Handling
Administrative Coordination & Task Prioritization
Empathetic & Professional Communication
Meeting & Travel Scheduling
CRM & Ticketing System Management
Customer Service in High-Volume Settings
Conflict De-escalation
Email & Chat Correspondence
Bilingual Communication (English & Spanish)

Tools & Technology

Microsoft Office (Word, Excel, Outlook)
Google Workspace
Zendesk & CRM Platforms
Call Logging & Ticketing Systems
Zoom, Trello, Slack

Why Choose Me?

I offer a unique blend of executive-level organization and frontline customer support experience. My time at Keiser University equipped me with the skills to manage complex schedules and handle confidential tasks with discretion, while my BPO experience taught me how to remain calm and effective in high-pressure situations. I’m adaptable, committed to service excellence, and ready to bring clarity and support to any team I join.