Professional Overview

Adaptable and service-oriented bilingual professional with experience in customer service, legal assistance, and medical management coordination. Since 2020, I’ve worked across Nicaraguan call centers and remote roles supporting legal and healthcare clients with intake processes, appointment scheduling, and treatment follow-ups. I bring a calm and structured approach to managing multiple client inquiries, ensuring needs are accurately assessed and issues are resolved or escalated appropriately. While I have experience working for a bank in a call center environment, I am eager to expand my knowledge in billing and account support. Committed to professional growth, I’m pursuing new opportunities where I can contribute and continue learning.

Core Skills & Expertise

Client Intake & Appointment Coordination
Customer Service (Phone, Chat, Remote)
Medical & Legal Support Processes
Case Escalation & Issue Resolution
Multitasking & Workflow Organization
Data Collection & Documentation
Professional Communication (English & Spanish)
Remote Work & Time Management
Problem-Solving & Client Reassurance
Team Collaboration

Tools & Technology

CRM Systems & Call Center Platforms
Microsoft Office Suite (Word, Excel, Outlook)
Scheduling & Intake Software
Email and Chat Support Tools
Remote Communication Tools (Zoom, VoIP)

Why Choose Me?

I bring hands-on experience in high-touch service roles that require empathy, patience, and attention to detail. My ability to adapt, stay organized, and follow through ensures clients feel supported and valued. Whether coordinating appointments, handling sensitive case information, or managing multiple inquiries, I maintain professionalism and a solutions-driven mindset. I’m fluent in both English and Spanish and thrive in culturally diverse, team-oriented environments. I am excited to continue building my career in a role that values strong service, communication, and continuous growth.