Professional Overview

I am a seasoned professional with over a decade of experience in investigative leadership, client relations, sales management, and operational oversight. My expertise spans team leadership, process optimization, performance tracking, and compliance, complemented by a strong foundation in global business and management. I am committed to delivering exceptional results through collaboration, attention to detail, and a passion for continuous improvement.

Core Skills and Expertise

• Team Leadership: Proven experience leading and supervising teams in investigative and sales environments.

• Investigative Oversight: Expertise in intake conversion, case management, and maintaining compliance with legal and company standards.

• Performance Tracking: Proficient in monitoring KPIs, preparing reports, and implementing performance improvement plans.

• Client Relations: Skilled in conducting interviews, ensuring client satisfaction, and facilitating seamless case progression.

• Process Improvement: Adept at recommending and executing strategies to enhance team efficiency and streamline workflows.

• Sales Management: Strong background in coaching, developing, and managing high-performing sales teams.

• Administrative Expertise: Competence in payroll management, scheduling, and coordinating HR processes.

Tools & Technologies

• Case Management Software: Litify

• Performance Metrics Tracking: Excel, CRM tools

• Payroll and HR Coordination: Internal systems for payroll processing and compliance

• Sales Management Tools: Sales-specific CRM and analytics platforms

Work Availability

• Available to start immediately or with a 30-day notice

• Comfortable working U.S. hours in a remote setting

Why Choose Me?

"I bring a wealth of experience in managing teams, optimizing processes, and ensuring exceptional client service. Whether overseeing investigative processes or mentoring sales professionals, I pride myself on delivering results that align with organizational goals. My proactive approach, analytical mindset, and dedication to excellence make me a reliable and impactful asset to any team."