Professional Overview

I am a bilingual sales and retention specialist with over three years of experience in the call center industry. My expertise lies in improving customer retention, providing exceptional support, and driving client satisfaction through personalized solutions. I thrive in fast-paced environments that require strong communication, multitasking, and attention to detail.

Core Skills and Expertise

• Customer retention strategies

• Sales and negotiation skills

• Customer service and support

• Multitasking in high-pressure environments

• Proficiency in call center tools and software

Tools & Technologies

• Microsoft Office Suite

• Customer support platforms: Cisco, inContact, RingCentral

Work Availability

• Available to start immediately or with a 30-day notice

• Comfortable working U.S. hours in a remote setting

Why Choose Me?

"I am passionate about building long-term customer relationships and providing exceptional service. By understanding client needs and offering tailored solutions, I ensure satisfaction and contribute to business success."