Biography

Professional Overview
Marcy Meighan brings over 20 years of comprehensive experience in the BPO industry, beginning in customer care and progressively advancing into sales roles such as cold calling, lead generation, and real estate appointment setting. With extensive background in HR, training, and supervising multiple call centers—both physical and remote—Marcy is immediately available and passionate about transitioning into an administrative role where they can leverage their leadership skills to support teams and drive agent development.

Core Skills and Expertise

• Customer Care & Sales (Cold Calling, Lead Generation, Appointment Setting)

• Call Center Management & Supervision

• Human Resources & Training Development

• Recruitment & Candidate Assessment

• Team Leadership & Agent Support

• Multi-site Operations Management

Tools & Technologies

• Cisco Finesse

• Yodo

• Salesforce

• Vid Dialer

• Ready Note

Why Choose Me?
I am a seasoned BPO professional with proven success in both frontline sales and behind-the-scenes administration. My hands-on experience managing multiple call centers and recruiting specialized agents equips me with a deep understanding of operational and team dynamics. I am eager to apply my skills in an administrative capacity, fostering growth and excellence while contributing to organizational success with dedication and efficiency.