Summary

Luzianne discussed their work experience at Teleperformance, A365, and Concentric, where they focused on bilingual recruitment and onboarding for various roles. Looking ahead, Luzianne aims for a remote HR position aligning with their business administration studies and long-term goal of specializing in HR management within a bilingual company. Luzianne shared their approach to handling difficult candidate situations and offer rejections, emphasizing empathy and highlighting company value, and expressed that the human connection is the most rewarding aspect of recruiting.

Details

• Work Experience Luzianne shared their work history, starting with an auxiliary role at Teleperformance in Peru where they focused on screening and initial bilingual interviews. They then moved to A365, concentrating on onboarding new, non-specialized candidates and creating training materials. Their most recent position was at Concentric, where Luzianne recruited for bilingual roles, supervisors, trainers, and IT personnel, also handling onboarding. They enjoyed the faster processes for non-specialized roles but found organizing specialized profiles challenging yet rewarding. Luzianne is now seeking a fully remote position with growth opportunities.

• Future Aspirations When asked about their two-year outlook, Luzianne expressed a personal goal of moving and a professional goal of graduating in business administration. They aim to secure a job in HR that aligns with their skills and career interests. Luzianne also stated their long-term career goals include specializing in HR, potentially as a manager in a bilingual company.

• Handling Difficult Situations Luzianne described a challenging situation where a candidate was upset about not being selected for a role. Despite the candidate's disappointment and rejection of alternative offers, Luzianne utilized empathy and communication skills to explain the potential mismatch and highlight other suitable opportunities within the company. Ultimately, the candidate understood their perspective.

• Candidate Offer Rejection Luzianne recounted a time a well-compensated, fully remote candidate rejected their offer for another proposal . They focused on convincing the candidate of their company's value and fostering a sense of belonging even before they joined . This approach was successful, and the candidate ultimately accepted their offer .

• Rewarding Aspects of Recruiting Luzianne identified the human connection as the most rewarding part of being a recruiter . They value interacting with candidates, learning about their backgrounds, and providing opportunities that may or may not fit their profiles, finding the entire process enjoyable .