Professional Overview

Versatile and dependable bilingual professional with over 20 years of experience in customer service, remote support, and project management across industries including finance, retail, healthcare, and construction. I bring a well-rounded skill set that spans from frontline support to supervisory and project coordination roles. My recent experience as a Project Manager for a U.S.-based fencing company involved managing installations, liaising with subcontractors, and resolving client issues with professionalism and strategic thinking. I take pride in being trustworthy, collaborative, and solution-focused, and I am actively seeking a role where I can continue growing as a subject matter expert and contribute long-term.

Core Skills & Expertise

Customer Service & Client Relations
Project Management & Remote Coordination
Subcontractor & Vendor Liaison
Bilingual Communication (English & Spanish)
Conflict Resolution & Negotiation
Call Center Leadership & Supervision
Construction Process Oversight
Medical Interpretation (Remote)
Adaptability Across Industries
Team Collaboration & Dependability

Tools & Technology

CRM Platforms & Project Tracking Tools
Microsoft Office Suite (Excel, Outlook, Word)
Remote Communication Tools (Zoom, Slack)
Email, Phone, and Chat Support Systems
Online Scheduling & Logistics Tools

Why Choose Me?

With two decades of hands-on experience across diverse sectors, I offer a unique blend of customer service expertise, managerial insight, and remote work readiness. I am a reliable team player who thrives in problem-solving situations—whether navigating a contract dispute or coordinating installations with multiple stakeholders. My long-term goal is to become a subject matter expert in my role and continue advancing within a company that values integrity, initiative, and teamwork. I’m ready to contribute stability, professionalism, and growth-driven performance to any organization.