Professional Overview
With over 10 years of experience in the call center industry and a strong background in remote freelance interpretation, I bring extensive expertise across customer service, technical support, sales, collections, retentions, and bilingual communication. Currently working as an English-Spanish interpreter, I combine adaptability, patience, and strong communication skills to manage multiple priorities and deliver excellent client experiences. Recognized for turning challenging customer interactions into positive outcomes, I am seeking long-term growth within a stable company where I can contribute my skills and eventually grow into a trainer role.

Core Skills and Expertise

• Customer Service & Retention: Skilled in resolving issues and building strong client relationships.

• Bilingual Communication: Fluent in English and Spanish, with professional experience in live interpretation.

• Call Center Operations: 10+ years of experience across inbound/outbound calls, chat, email support, sales, collections, and banking services.

• Problem-Solving & Patience: Ability to navigate complex client situations with empathy and creativity.

• Communication & Organization: Strong focus on clear, timely communication with stakeholders to manage multiple priorities effectively.

• Coaching & Leadership Potential: Aspiring to leverage experience toward training and team development.

Tools & Technologies

• CRM & Call Center Platforms: Experience with customer management and ticketing systems

• Communication Tools: Phone, chat, email, and live interpretation platforms

• Productivity Tools: Microsoft Office Suite, Google Workspace, calendars, and task management software

Why Choose Me?
I bring over a decade of proven customer service expertise, bilingual communication skills, and the ability to handle complex client needs with patience and professionalism. My adaptability in both call center environments and remote freelance work makes me a reliable and versatile professional. With a passion for growth, I aspire to bring long-term value to a stable company while developing into a trainer role where I can share knowledge and help others succeed.