Professional Overview

With over 5 years of experience in virtual assistance, technical support, and customer service, I specialize in streamlining administrative processes and enhancing client satisfaction. I have a proven track record in workflow automation, documentation accuracy, and efficient resolution of technical and billing inquiries. My background spans diverse industries, where I’ve successfully led teams, mentored staff, and implemented strategies that improved key performance metrics.

Core Skills & Expertise

• Workflow & Documentation Optimization

• Technical & Billing Support

• Cross-functional Team Coordination

• Remote Collaboration & Communication

• Client Relationship Management

• Training & Mentorship

• Bilingual Support (Fluent in English & Spanish)

• Diplomatic Protocols & Economic Trend Analysis

Tools & Technology

• Microsoft 365 (Word, Excel, OneNote, Teams, Power BI)

• Google Workspace (Drive, Docs, Sheets)

• Slack | Jira | Salesforce

• Adobe Premiere Pro | After Effects | Audition | Photoshop

• Basic Bloomberg Terminal Navigation

• Economic Data Analysis (WTO/COMTRADE)

Why Choose Me?

I combine technical precision with interpersonal finesse, ensuring that every task is not only completed, but elevated. My ability to communicate across cultures, manage remote teams, and navigate complex systems makes me a valuable asset for any organization seeking efficiency and reliability. Whether it’s resolving technical issues, leading a team, or improving documentation flow, I approach every challenge with professionalism, adaptability, and a commitment to excellence.