Biography

Professional Overview

I am a proactive and detail-oriented professional with over five years of experience in customer service and recruitment support within call centers and outsourcing environments. Currently pursuing a degree in International Relations at the University of El Salvador, I bring strong interpersonal skills, effective communication, and excellent organization to every role. My background includes full-cycle recruitment assistance, applicant screening, and administrative coordination, making me adaptable and resourceful across multiple business areas.

Core Skills and Expertise

Customer service and client support
Recruitment process support and phone screening
Interview scheduling and applicant tracking
Written and verbal communication
Data entry and reporting
Team collaboration and time management
Conflict resolution and multitasking
Strong grammar, writing, and reading comprehension

Tools and Technology

CRM systems: Salesforce, Verint
Microsoft Office Suite: Excel, PowerPoint
Digital tools: Canva and various virtual platforms
Communication tools: Email, phone systems, and scheduling software

Why Choose Me?

I bring a reliable mix of academic insight and hands-on experience in customer-facing and recruitment support roles. My ability to communicate clearly, stay organized, and manage tasks independently makes me a dependable addition to any team. I am solutions-driven, eager to grow professionally, and committed to creating positive outcomes in every interaction. With a strong service mindset and recruitment exposure, I’m ready to support and contribute meaningfully to your business goals.