Professional Overview

I am a highly efficient and adaptable Operations, Maintenance, and Leasing Coordinator with over 10 years of experience managing remote teams, property logistics, and high-volume customer relations. I specialize in bridging the gap between property maintenance execution, tenant success workflows, and backend system administration. Fully bilingual with advanced language mastery, I have a proven track record of supervising remote agents, tracking high-level performance metrics, and executing rapid resolutions in fast-paced, high-pressure environments.

Core Skills & Expertise

• Property Operations & Leasing: Expert in full lifecycle property management operations, including maintenance work order coordination, vendor/contractor scheduling, tenant onboarding, move-in/move-out tracking, and listing creation.

• Remote Leadership & KPI Tracking: Extensive experience supervising up to 7 remote agents, designing new hire mentorship programs, and driving team adherence to operational targets and performance metrics.

• Customer Retention & Sales: Skilled in managing multi-channel inbound/outbound support networks, consultative client education, lead qualification, and dispute resolution.

• High-Pressure Management: Highly capable of maneuvering emergency administrative calls, sudden calendar updates, and tight property turn deadlines with minimal supervision.

Tools & Technology

• Property Management Platforms: AppFolio, LeadSimple, Tenant Turner.

• CRM, Chat, & Helpdesk Systems: Salesforce, WOOSENDER, Freshdesk, Zendesk, Slaask, Slack.

• Productivity Suites: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace.

Professional Background

• Maintenance & Leasing Coordinator (Holland Properties Inc)

  Managed technical work orders, overseen preventative maintenance schedules, tracked repair budgets, and drove cross-functional alignment between on-site vendors and property managers.

• Process Admin & Mentor Agent (The Credit Pros)

  Coached and supervised a team of active support agents, managed lead optimization via the WOOSENDER platform, and executed retention strategies that directly mitigated client cancellation rates.

• Territory Manager – Utility Coordination (Aqua Property Management / Opendoor)

  Directed 7 remote personnel managing large-scale utility lifecycles across multiple U.S. real estate markets to hit hard transaction deadlines.

• Technical Support & Care Agent (Slaask, 5CA Company, SITEL, Stream)

  Developed a deep background in technical troubleshooting and high-volume sales across major enterprise campaigns (including Activision, Capital One, and Sprint), focusing on account integrity and system integrations.

Why Choose Me?

I bring a rare blend of data-minded technical mastery and creative strategy, backed by a 4-year Bachelor’s Degree in Marketing and Publicity. My linguistic capabilities are exceptionally rigorous, verified by 14 levels of professional English proficiency and advanced TOEFL training. Whether coordinating cross-market utilities, managing property management software, or volunteering as a live Medical Translator for high-stakes healthcare missions, I approach every workflow with a meticulous, customer-first mindset that allows remote leadership teams to scale securely.