Certified
Leylani
B
Assistant
Customer Service
Assistant
Operations Assistant
DISC Profile:
DC – challenge, results, accuracy
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
I am a results-driven leader with a strong background in customer service, team development, and performance optimization. With experience in operations supervision and subject matter expertise, I excel in coaching teams, managing client relationships, and implementing strategies to improve overall efficiency. My ability to foster a positive work environment and drive success makes me a valuable asset to any organization.
Core Skills and Expertise
Team Leadership & Management
Customer Service & Support
Performance Optimization
Problem-Solving & Critical Thinking
Strategic Planning & Execution
Client Relationship Management
Coaching & Mentorship
Tools & Technologies
CRM Software Microsoft
Office Suite
Payment Processing Systems
Data Analysis & Reporting Tools
Why Choose Me?
I bring a combination of leadership, strategic planning, and problem-solving skills that drive team success and operational efficiency. My experience in both frontline customer service and supervisory roles equips me with the ability to manage teams effectively while ensuring high-quality service delivery. Fluent in both Spanish and English, I can communicate seamlessly with diverse teams and clients, making me an adaptable and dynamic professional.