Certified

Leylani

B

Assistant
Customer Service
Assistant
Operations Assistant

DISC Profile:

DC – challenge, results, accuracy

Nicaragua

|

CST

Full Time

Speaks
|
English
Spanish
Voice Recording

0:00/1:34

Biography

Professional Overview
I am a results-driven leader with a strong background in customer service, team development, and performance optimization. With experience in operations supervision and subject matter expertise, I excel in coaching teams, managing client relationships, and implementing strategies to improve overall efficiency. My ability to foster a positive work environment and drive success makes me a valuable asset to any organization.

Core Skills and Expertise

  • Team Leadership & Management

  • Customer Service & Support

  • Performance Optimization

  • Problem-Solving & Critical Thinking

  • Strategic Planning & Execution

  • Client Relationship Management

  • Coaching & Mentorship

Tools & Technologies

  • CRM Software Microsoft

  • Office Suite

  • Payment Processing Systems

  • Data Analysis & Reporting Tools

Why Choose Me?
I bring a combination of leadership, strategic planning, and problem-solving skills that drive team success and operational efficiency. My experience in both frontline customer service and supervisory roles equips me with the ability to manage teams effectively while ensuring high-quality service delivery. Fluent in both Spanish and English, I can communicate seamlessly with diverse teams and clients, making me an adaptable and dynamic professional.