Professional Overview

Dynamic and results-driven Supervisor with over 4 years of leadership experience in sales, customer service, and technical support within the BPO industry. Recognized for thriving in fast-paced, high-pressure environments while ensuring quality and operational excellence. I bring a strong ability to adapt, lead with empathy, and empower teams to surpass goals, even in challenging circumstances. With a proven track record of building collaborative environments and improving workflows, I consistently drive team performance, innovation, and customer satisfaction.

Core Skills and Expertise

• Team Leadership & Motivation – Inspiring and guiding teams toward achieving and exceeding KPIs.

• Strategic Planning & Execution – Crafting and implementing impactful strategies that align with business goals.

• Sales & Customer Service Excellence – Managing performance and quality across sales and support environments.

• Process Improvement – Identifying inefficiencies and enhancing workflows for optimal results.

• Technical Troubleshooting – Supporting complex issue resolution and guiding teams in technical operations.

• Coaching & Development – Empowering individual growth through mentorship and the GROW model.

• Performance Monitoring – Setting clear objectives and analyzing data to ensure consistent performance.

• Multitasking Under Pressure – Balancing priorities while maintaining quality and service consistency.

• Relationship Building – Managing diverse personalities to foster trust, communication, and collaboration.

• Compliance & Quality Control – Ensuring alignment with policies and standards across all operations.

Tools and Technologies

• CRM & Support Tools: Zendesk, Salesforce (via Concentrix platforms)

• Data & Reporting: Excel (Advanced), Power BI, Power Query

• Productivity & Collaboration: Office 365, Teams, Outlook

• Leadership Training: GROW Coaching Model, OM Academy – Concentrix University

• Tech Proficiency: Troubleshooting protocols, root cause analysis, and system optimization

Why Choose Me?

With a strong foundation in leadership and a commitment to excellence, I bring more than just experience—I bring purpose and passion. I’m not only a problem-solver but a people-developer, capable of balancing organizational goals with individual team member growth. My adaptability, strategic thinking, and ability to lead in high-pressure scenarios have earned me top awards at Concentrix, including Supervisor of the Year (2021) and Presidents Club Award (2023). I am ready to continue delivering meaningful results while inspiring those around me.