Professional Overview

Versatile and customer-focused professional with over a decade of experience in customer service, training, supervision, and quality analysis across multiple industries. Since 2012, Kev has held roles from frontline support to assistant management, showcasing a strong ability to lead teams, solve problems, and engage clients across various platforms. Motivated by a return to Nicaragua and the rise of remote work, Kev is eager to grow within a dynamic company environment. Known for creative problem-solving, multitasking, and a solution-oriented mindset.

Core Skills and Expertise

• Customer Service & Client Retention

• Team Supervision & Training

• Quality Assurance & Coaching

• Multichannel Communication (Phone, Chat, In-person)

• Conflict Resolution & Upselling

• Workflow Optimization & Multitasking

Tools and Technologies

• CRM Systems & Knowledge Bases

• Communication Tools (Zoom, Slack, Teams)

• Training Platforms & QA Dashboards

• Research & Troubleshooting Resources

• Technical Aptitude from Computer Science Background

Why Choose Me?

With over 10 years of progressive experience, I bring leadership, adaptability, and a deep understanding of customer behavior. Whether managing teams, training new hires, or handling tough client interactions, I combine emotional intelligence with technical know-how to deliver results. I'm open to new opportunities — including supervisory or recruiting roles — and I’m excited to contribute to a company that values growth, creativity, and proactive service.